Refund Policy

Overview

MutualFile provides digital document preparation services.

Because of the nature of digital services, refunds are limited.

When Refunds Are Not Available

Refunds are generally not available if:

• You have completed the questionnaire
• Your documents have been generated
• You have downloaded documents
• Work has begun on your case

This is because the service has already been delivered.

When Refunds May Be Available

Refunds may be issued if:

• You were charged incorrectly
• You were charged multiple times
• Technical errors prevented service delivery

Refund requests must be submitted within 7 days.

Court Fees Are Non-Refundable

Court filing fees are paid to third parties and are not refundable by MutualFile.

Subscription Services (If Offered)

If MutualFile offers subscriptions in the future:

You may cancel at any time.

Refunds are not provided for partial billing periods.

California Consumer Rights

This policy complies with California consumer protection laws.

Nothing in this policy limits your rights under California law.

Requesting a Refund

Contact: Contact us

Include:

• Your name
• Your account email
• Reason for request

Refund Method

Refunds are issued to the original payment method.

Processing Time

Refunds may take 5–10 business days.